Get help with your training

Who to contact

Contact your branch office about your training record, assignments or due dates. Email the support team if you cannot sign in or a course will not work.

• Email support: [email protected]
• Bradford office: 01274 725 012
• Birmingham office: 0121 663 6977
• Worcester office: 01527 313 690

Nothing assigned yet?

Your account may not have a training record yet. Call your branch office and ask them to check what training you need. Give your name and the work email address you use to sign in.

Cannot sign in?

Support workers use the sign-in link sent to their @sw.assistedlives.co.uk work mailbox. Open the sign-in page, enter your work email and request a link. Check your inbox and junk folder, then use the newest link. Office staff can choose Microsoft on the same page.

If you cannot open your work mailbox, call your branch office. If the link still will not work, email the support team. Never send your password or a sign-in link.

Reading and confirming policies

Open Policies, read the current version, then confirm it when asked. Your confirmation belongs to that version. If HR publishes a replacement, you may be asked to confirm the new version. Retired policies no longer need confirmation. Ask HR about changes to a policy marked “Managed by HR”.

Your information

Read what this system keeps about you, who can see it and for how long.

A course will not work?

Try opening the course again. If it still will not load or you cannot continue, email the support team with the course name, what you were trying to do and what you saw. If a due date looks wrong or you need more time, call your branch office.